At the International Telecommunication Union (ITU) Global Symposium for Regulators (GSR-24) held in Kampala, Uganda, digital regulators from around the world came together to establish a comprehensive set of guidelines aimed at maximizing the benefits of emerging technologies while ensuring responsible and equitable deployment.
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The “GSR-24 Best Practice Guidelines” address the critical need to balance innovation with regulation to foster a positive impact on societies and economies. With a particular focus on transformative technologies like artificial intelligence (AI), the guidelines emphasize considerations such as privacy, bias, job displacement, and the reliability of information.
Bridging the Digital Divide
The symposium highlighted the urgency of bridging the digital divide, with one-third of the world’s population still lacking Internet access. Regulators recognized that equal access to existing digital services is crucial for all countries to leverage transformative technologies effectively.
AI: Opportunities and Challenges
Artificial intelligence emerged as a key topic of discussion, with its potential to revolutionize various sectors, including network operations and fraud prevention. However, regulators also acknowledged the associated challenges and the need for responsible AI development and deployment.
Collaborative Approach to Digital Transformation
GSR-24 emphasized the importance of collaboration among regulators, policymakers, industry leaders, and other stakeholders in shaping the future of the digital landscape. Participants recognized the need for a coordinated approach to address the complex regulatory and business landscape of emerging technologies.
Key Announcements and Initiatives
Several key announcements and initiatives were unveiled at GSR-24, including:
- Africa-BB-Maps: A project to establish national broadband mapping systems in 11 African countries, fostering investment and digital transformation.
- Digital Skills Forum: A flagship event to address the pressing need for universal digital skills, to be held in Manama, Bahrain, in September 2024.
- Global Symposium for Regulators 2025: The Kingdom of Saudi Arabia will host the next GSR, signaling its commitment to shaping the future of digital regulation.
The Path Forward
The GSR-24 Best Practice Guidelines represent a significant step towards harnessing the power of transformative technologies for the benefit of all. By addressing the challenges and opportunities presented by emerging technologies, regulators are working to create a more inclusive, sustainable, and equitable digital future.
As technology continues to evolve at an unprecedented pace, the global regulatory community is committed to staying ahead of the curve. Through collaboration, knowledge sharing, and the development of best practices, regulators are striving to create a regulatory environment that fosters innovation, protects consumers, and promotes the responsible use of technology.
The outcomes of GSR-24 demonstrate the global regulatory community’s dedication to ensuring that digital technologies are used for the greater good. As we move forward, it is clear that collaboration, inclusivity, and a commitment to ethical and responsible innovation will be essential to unlocking the full potential of the digital age.

