Interswitch, a leading integrated payments and digital commerce company, has announced a strategic partnership with Hamilton Telecom. This collaboration will integrate Paxtel airtime and data services directly into the Quickteller agent network, making essential telecommunications top-ups far more accessible to people across the country.
By leveraging Interswitch’s extensive infrastructure, the partnership brings convenient recharge options to more than 21,000 Quickteller locations nationwide, allowing customers to purchase airtime and data bundles without traveling long distances to dedicated telecom outlets.
The initiative addresses a common challenge faced by many Ugandans, particularly those in rural and semi-urban areas where traditional service points for specific telecom providers can be limited. With this integration, everyday users can now handle their connectivity needs at trusted local agents who already facilitate a range of financial transactions. The move reflects a broader push toward seamless digital solutions that combine payments infrastructure with telecommunications, ultimately supporting greater connectivity for homes, small businesses, and underserved communities.
The partnership marks an important step in bridging gaps between payment platforms and telecom services in Uganda. Interswitch, known for its robust digital commerce solutions, has teamed up with Hamilton Telecom to extend Paxtel offerings through Quickteller. This arrangement allows Paxtel customers to recharge airtime or purchase data bundles at any participating Quickteller agent, creating a more unified and convenient experience.
Rather than maintaining separate networks for different services, the collaboration pools resources to serve users more efficiently. Customers who previously had to seek out specific locations for Paxtel recharges can now use nearby Quickteller points that already handle bill payments and other transactions. This reduces time, travel costs, and barriers to staying connected, especially for individuals and families who rely on mobile services for communication, business, education, and access to online opportunities.
Quickteller stands as Interswitch’s flagship product and plays a central role in Uganda’s evolving digital economy. The platform provides a comprehensive suite of digital financial services, encompassing bill payments, mobile money transactions, and agency banking. It connects users to hundreds of billers while simplifying everyday financial activities through a widespread network of agents.
One of Quickteller’s greatest strengths lies in its extensive agent footprint, which operates as one of Uganda’s most far-reaching distribution channels. These agents function as accessible touchpoints where people can perform transactions that might otherwise require visits to banks or company offices.
By integrating Paxtel services into this ecosystem, Interswitch ensures that telecommunications recharges become part of the same trusted, localized service environment. This approach not only expands the utility of existing agents but also reinforces Quickteller’s position as a versatile hub for both financial and now connectivity-related needs.
Paxtel services, offered through Hamilton Telecom, focus on delivering airtime and data bundles that keep Ugandans connected in an increasingly digital world. Airtime enables voice calls, text messaging, and basic mobile functions, while data bundles support internet access for browsing, social media, online learning, and business applications.
In a country where mobile phones serve as primary tools for communication and information access, reliable and affordable top-up options are essential.
The partnership makes these services available at more points than ever before. Instead of depending solely on limited Paxtel-specific channels, customers gain the flexibility to top up at thousands of Quickteller locations scattered across urban centers, towns, and remote areas.
This expansion directly supports individuals who need consistent connectivity for work, family communication, or accessing government and educational resources online. By bringing these services closer to where people live and operate, the collaboration reduces friction in daily routines and promotes more consistent usage of mobile technology.
The scale of the Quickteller agent network forms the backbone of this partnership’s impact. With more than 21,000 locations operating nationwide, the platform creates a dense web of service points that reach communities often overlooked by traditional infrastructure. These agents are already familiar faces in many neighborhoods, trusted for handling sensitive financial tasks such as cash deposits, withdrawals, and bill settlements.
Integrating Paxtel airtime and data purchases into this network transforms these agents into multi-service hubs. A shopkeeper or local entrepreneur who previously assisted with mobile money transfers can now also process telecom recharges on the spot.
This convenience eliminates the need for customers to plan separate trips or wait for specific outlets to open. For underserved communities, where transportation can be costly or time-consuming, the ability to handle connectivity needs locally represents meaningful progress in daily accessibility.
Yusuf Lule, Country Head of Finance and Supply Chain at Interswitch Uganda, emphasized the company’s ongoing dedication to practical digital solutions. He noted that Interswitch remains focused on delivering convenient and accessible payment and financial tools that align with the everyday requirements of Ugandans.
By bringing Paxtel services onto the Quickteller platform, the organization extends the availability of vital telecommunications options through its broad agent network, helping more customers maintain connectivity regardless of their location.
Otaremwa Otuhumurize, Chief Executive Officer of Hamilton Telecom, described the collaboration as a key milestone for improving accessibility and ease of use for Paxtel customers throughout Uganda. He highlighted how Quickteller’s extensive agent network allows telecom and digital services to reach communities more effectively.
The partnership aligns with Hamilton Telecom’s goals of promoting affordable connectivity, advancing financial inclusion, and supporting broader ecosystem digitization. Both leaders view the arrangement as a way to accelerate product access and elevate the overall customer journey on a national scale.
This partnership embodies a shared vision between the two organizations to advance digital inclusion across Uganda. By combining Interswitch’s payment expertise and distribution strength with Hamilton Telecom’s telecommunications offerings, the collaboration leverages existing technology and widespread networks to remove barriers.
Digital inclusion involves more than just providing devices or connections; it requires making those connections easy to maintain through reliable top-up mechanisms.In practice, the integration supports people who might otherwise face challenges staying online due to inconvenient recharge processes. It also strengthens agency banking models, where local agents serve as vital links between formal services and everyday users.
As more Ugandans engage with digital platforms for work, education, commerce, and social interaction, accessible telecom services become foundational. The partnership contributes to this foundation by ensuring airtime and data remain within reach for a wider population, fostering greater participation in the digital economy.E
Uganda continues to experience rising demand for convenient digital and telecommunications services as mobile usage expands and reliance on data-intensive applications grows. The partnership between Interswitch and Hamilton Telecom directly responds to this trend by increasing the number of accessible recharge points for Paxtel users. Customers benefit from faster, more localized service without the previous limitations of service-specific outlets.
The combination of Quickteller’s expansive agent presence with Paxtel’s telecommunications products simplifies the process of obtaining airtime and data. Users gain greater flexibility in when and where they top up, leading to improved satisfaction and reduced disruptions in connectivity.
This enhanced experience supports not only individual users but also small businesses that depend on reliable mobile services for operations, customer engagement, and transactions. Over time, such improvements contribute to stronger digital ecosystems where connectivity supports broader economic and social activities.
