Forgetting our mobile money pin is something which looks extremely hard to comprehend but it’s one of the most common issues which take people to a service center. There are many reasons as to why someone can forget their pin, from neglect of use, maybe due to the mobile money tax to losing your sim card, etc.
We have curated the process you go through to reset your mobile money pin and the list of requirements needed when you are heading to your respective telecom service center for the service.
How to reset your Africell Money pin
Africell Uganda may be more popular for their data bundles and more flexible voice packages but they also have a rather unpopular mobile money services with super friendly charges which only lacks customers for now.
Their pin reset procedures may not favor people in hard to reach places as it involves you physically going to their service shop to reset the pin but the upside with it is, the reset is instant and your new pin starts to work immediately before you leave the shop. Default Pin is 0000 when resetting.
Requirements needed
- A National ID or any other form of valid Identification is accepted.
- Go to any nearby Africell shop to initiate and verify your identity
- Use Default pin 0000 to reset and set a new pin
READ ALSO: How to retrieve mobile money off a dead person’s account?
How to reset your Airtel Money pin
Airtel Uganda is the only telecom company in Uganda which makes it convenient and easy for its customers to reset their mobile money pin. With ease also come other risks factor of making it easy for fraudsters and conmen to manipulate and trick people.
Anyway, there is a list of options you can use to reset your airtel money pin, the first option works best when you are fully registered for mobile money and haven’t used the service over a duration of a year or more. You can easily reset your pin with the help of a temporary pin which is sent to your number.
Dial *185# and you will be welcome with 2 options of either entering your temp pin or resend temp pin, first resend the temp pin to your number and enter it to set a new pin. Remember the maximum number of using the temp pin options is only 3 times.
Alternatively, when you are a frequent customer and has just forgotten your PIN, you can go to *185#>option 9(my account)>option 7(PIN reset) and choose any of the options below to help your process of pin resetting and finish the process.
You can as well go ahead and set an alternate phone number for your spouse, friends, family or colleagues and you will be able to use their number whenever you want to reset your PIN and any related mobile money services.
When all the above options have failed all you left with is to hit the service center and here are the requirements you can walk with.
Requirements needed
- National ID or Passport
- Walk to any nearby Airtel shop to verify and Initiate the process
How to reset your MTN Mobile Money pin
Being the leaders in the mobile money business, the process of resetting your MTN mobile money pin is not a simple task and it requires you to physically go to the service center ready to answer questions and any requirements needed.
Requirements needed
- National ID or Passport and any other form of valid Identification is accepted for foreigners.
- Walk to any MTN Service center to verify and Initiate the process
Alternatively you can call the customer care at 100 choose the option of speaking to one of the agents and request for a PIN reset, they will ask you to verify with your National ID number to confirm the identity and give you a 6 digit reference number to call back in case the default 12345 PIN doesn’t work in 24 hours.
Telecom companies should work a process which makes it easy for customers to reset their mobile money pins when they are in need without going to the service center. They can adopt Airtel’s approach of setting an alternate number to aid you in the process.
