While business for SafeBoda is doing well in Uganda, in Nairobi the company is temporarily closing shop. In whats seems to be a thriving business for other companies like Bolt, Uber, and Glovo during this pandemic it things for SafeBoda Kenya have been going downhill.
According to reports, SafeBoda users have been complaining that riders accept their rides but do not pick their calls. Others pick, accept, come to you, and bargain for a different price not stated in the app. In worse case scenarios some Safeboda riders would allegedly go away with the goods that they are supposed to deliver.
In a statement, the company has announced that with effect from 27th November 2020, they will be pausing all activities in Kenya. It read in part “SafeBoda has made a very difficult decision to pause Rides and Send services from the 27th of November 2020. From now until then, we will be promoting our drivers and this will be a chance for customers to use their remaining wallet balances to take rides and send packages.“
This was a hard decision for us to make but we are still dedicated to empowering communities. Thank you for being a part of the #NduthiGang. We love you🧡 pic.twitter.com/AsuB5j6tWn
— SafeBoda Kenya (@SafeBoda_Kenya) November 16, 2020
SafeBoda has however said that business will commence well in Nigeria and Uganda and is dedicated to empowering its communities thrive.
