As Uganda’s energy sector undergoes a significant transition, the exit of UMEME, the country’s largest electricity distributor, has sparked widespread curiosity and concern.
However, the Ministry of Energy has stepped in to reassure Ugandans that their beloved Yaka service will remain fully operational and uninterrupted after UMEME officially exits on March 31, 2025. This announcement is a breath of fresh air for millions of Ugandans who rely on Yaka for their daily electricity needs.
Here’s everything you need to know about this transition and what it means for you as a consumer.
What happens to Yaka after UMEME exits?
Yaka, Uganda’s prepaid electricity system, has become a household name over the years. The good news is that Yaka isn’t going anywhere!
Owned by the Government of Uganda and regulated by the Electricity Regulatory Authority (ERA), Yaka services will continue seamlessly under the management of Uganda Electricity Distribution Company Limited (UEDCL). The Ministry has assured consumers that their meters will remain functional, and they can continue enjoying uninterrupted electricity services.
This continuity is crucial for maintaining public trust in the energy sector during this transitional phase. Whether you’re a homeowner or a business owner, you can rest easy knowing that your lights will stay on without any hiccups.
How will consumers buy Yaka units?
If you’ve been using UMEME Touch Pay to purchase Yaka tokens, you might be wondering how you’ll buy electricity after March 31, 2025. The Ministry has clarified that while UMEME Touch Pay will be discontinued, consumers can still purchase Yaka tokens through telecom platforms such as MTN and Airtel, as well as FINTECH solutions.
These platforms are already widely used across Uganda, making it convenient for consumers to adapt to this change. Additionally, UEDCL will oversee the distribution process, ensuring that buying tokens remains as simple and efficient as ever.
What happens to unused Yaka units?
For those who like to stock up on Yaka units ahead of time, there’s no need to worry about losing your unused tokens. Any units purchased before UMEME’s exit will remain valid after March 31, 2025. UEDCL has committed to maintaining all meters and ensuring that these units are honored without any disruptions.
This move reflects the Ministry’s dedication to consumer protection during this transitional period. Whether you’ve purchased one unit or one hundred, your investment in prepaid electricity remains secure.
Customer support
With UMEME stepping aside, UEDCL is stepping up its game in customer service. The company plans to offer support through multiple digital platforms such as WhatsApp, X (formerly Twitter), Facebook, YouTube, and podcast channels. These platforms will provide consumers with easy access to assistance and updates regarding their electricity services.
For those who prefer traditional methods of communication, UEDCL has also shared toll-free contact numbers for inquiries: 0800202325, 0800303335, and 0800203308. Whether you’re tech-savvy or old-school, there’s a support option tailored just for you!
What about new applicants with pending connections?
If you’ve applied for a new electricity connection but haven’t received approval yet, don’t fret! UEDCL will take over all pending applications and ensure they are resolved promptly after April 2025. This includes connections awaiting inspection or approval under UMEME’s management.
The Ministry has emphasized its commitment to ensuring no applicant is left behind during this transition. If you’re waiting for your connection to be finalized, expect updates from UEDCL soon after UMEME’s exit.
Service centers
One major question on consumers’ minds is whether they’ll need to visit new offices for assistance after UMEME exits. The answer is simple: no! UEDCL will operate from the same offices previously managed by UMEME across Uganda. This decision ensures continuity and convenience for consumers who rely on these service centers for various inquiries and transactions.
Will tariffs change?
Electricity tariffs are always a hot topic in Uganda’s energy sector. The Ministry has confirmed that there will be no immediate changes to tariffs after UMEME’s exit. All rates will continue to be approved by ERA, ensuring transparency and fairness in pricing. Consumers can expect stability in their electricity bills during this transitional phase—a welcome relief amid broader changes in the sector.
Another reassuring update from the Ministry is that connection charges will remain unchanged after UMEME exits. Fees set by ERA will continue to apply across all new connections managed by UEDCL. This consistency helps alleviate concerns about potential price hikes during the transition period.
Payment notifications
The Ministry has advised consumers to remain vigilant when making payments for Yaka tokens or other services under UEDCL’s management. Always ensure you receive payment notifications or receipts as proof of your transaction. This precaution helps protect against potential errors or disputes during this transitional phase.
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