Meta-owned WhatsApp, the famous instant messaging app, is facing a global outage, according to tens of thousands of users. The app is used by over 2 billion users. The outage began about 10.20 AM EAT, according to user complaints. WhatsApp has acknowledged the outage and says it is working to restore it.
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WhatsApp users are unable to send or receive new messages, sign up for WhatsApp, update their profile information or privacy settings, they said. DownDetector and WaBetaInfo, two web services that track the Facebook app, have confirmed the outage. DownDetector, which received over 60,000 complaints about the glitch from users in a span of an hour, reports that WhatsApp is facing an outage globally.
WaBetaInfo reports that the issue is “server-side,” so it won’t be fixed until Meta resolves it remotely.
Meta is aware that some people are currently having trouble sending messages and they are committed to working to restore WhatsApp for everyone as quickly as possible.”
WhatsApp has become a critical infrastructure in many markets, used by government officials, telecom service providers, and of course, billions of people. As of 2020, the service was used to send over 100 billion messages a day, a figure that is unrivaled in the industry.
Update: WhatsApp is now back up as of 11:47 AM EAT.
