Last week, we reported about Smile Uganda experiencing massive network outages due to disputes with tower providers. This week, the Uganda Communications Commission (UCC) has come out to communicate that the two parties have reached an agreement. After days of network outage, Smile Communications Network is back.
The Network outage resulted from a failure in resolving a standing financial dispute with some of the tower providers. Consequently, they opted to disable connectivity in areas like Ntinda, Kiwatule, Bugolobi among others. However, UCC reports that the Internet Service provider has reached an agreement to restore service.
Smile Uganda is one of the long serving names in the 4G LTE internet business. This year, Smile Communications introduced Snack bundle and SmileChakala bundle to add to its arsenal of offerings.
Smile Communications & Eaton Towers have held an arbitration meeting at UCC to reach an amicable agreement. The meeting resolved administrative issues that recently affected the delivery of communication services to Smile customers.
UCC updated on Smile Communications Network Outage
“In an arbitration meeting between the two Smile Communications and Eaton Towers (infrastructure provider), it was agreed to reconnect all Smile sites that had been previously switched off to the benefit of all stakeholders concerned & this was done even before the meeting ended.” reported UCC.
