You should have heard and noticed frequent information from various telecom service providers advising subscribers with more than one SIM card tagged to their names for a single network, to go ahead and confirm as well as verify the status of these cards.
The Uganda Communication Commission issued the directive in a bid to ensure that these multiple SIM cards are registered with the actual owners of the cards to streamline the registration process. The directive was also focused on reducing the high crime rate that was (or is) seemingly on the rise.
Among the key reasons raised for the immediate exercise was to make sure that the authorities have the correct data in the know your customer (KYC) forum and to ensure that people’s money and personal data is secure; which is a guarantee for personal security and national security.
A deadline of 1st May 2019 was set, later extended to 15th May, to deactivate all unverified SIM cards registered with UCC outlining 10 points to guide in the SIM card Validation and Deactivation exercise.
Now that the dates have passed, a number of subscribers have had their SIM cards deactivated and risk losing the information attached to these cards, let alone facing ruins to their business and official communications.
What to do if your SIM card has been disconnected
All telecom companies are reiterating the same thing.
That, “All persons with disconnected sim cards to make their way to any of our service centers with their national ID for verification so we can reconnect them.”
So, go ahead to any of the telecom service provider’s service center with your national ID and get your number verified and reconnected.
