Ever since analog television was put to rest, with a decoder a must-have for one to enjoy televised entertainment, Pay TV companies reaped biggest.
In almost every other household, and entertainment center you may come across, a satellite dish or antenna hangs high seeking the best signal to bring in the channels. The choice is primarily upon you the viewer, to either go in for the Free-To-Air set top boxes or to opt for monthly subscription on Pay TVs.
But have you contemplated on what to do, in case a break in into your house doesn’t spare that decoder in your living room – God forbid? Or, if at all this has happened, do you know exactly what to do in the case that your decoder is stolen?
Let’s find out.
You ought to know that when your Pay TV decoder is stolen, it is not just the set top box and smart card in it that you have lost; you need to account for your account details too. Someone can use these to do anything abnormal for their benefit.
So, what is the way forward as soon as you realize the theft of the decoder?
Report to the Police
The first thing to do is to report the stolen asset to the nearest Police station. While the hopes of recovering the device might be slim, Police can never the less help you to try in the recovery process. And with the newly installed CCTV cameras already at work, you could maybe catch the thief.
But the main reason for reporting to the police is to obtain a letter that confirms the loss, a copy of which you take – together with a copy of your valid ID – to any of the Pay TV’s service branches. It is from here that the company blocks that decoder so that the thief can not use it in anyway.
Can the Pay TV recover the decoder?
No, you will not be able to get back the decoder or your account details again once the device is confirmed to be lost. The best thing that the company can do is to block your account so that it is not used by the thief.
Maybe, you can go ahead and purchase a new decoder to enjoy the services yet again.
