In a customer notice issued last week, the National Water and Sewerage Corporation (NWSC) indicated that it rolling out electronic bills (e-billing) that will be based on Short Message Service (SMS) and email. From time memorial, the corporation has been stuck with old paper-based bills and is now phasing out these old and environmentally unfriendly way of billing in favor of technology. This will also do away with the current door-to-door distribution of bills.
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NWSC explained that implementing the new electronic billing system is being done to make it easier for the customer to access, receive and manage their water and sewerage bills. This will also include providing account statements to the customers. The platform is currently being piloted in some areas around Kampala, the NWSC managing director, Dr. Silver Mugisha said that the system will create more flexibility, convenience, and a better customer experience.
“The system has commenced with Kampala water and will be rolled out to other NWSC companies after,” he tweeted on the 14th of October 2022.
NWSC indicated that customers will now receive their bills by text message or email at the end of every month. In a customer notice issued last week, the company said, “You [customers] will receive an SMS message showing units consumed and your outstanding bill at the end of every month. Attached to the message is a link that you can click and view your detailed water bill. This works for both analog and smartphones,”
The new electronic billing system will enable NWSC customers to pay bills over the counter in banks, via mobile money, direct debit, and mobile banking. It is not clear how the new billing system will work with rentals.
Despite this new development, NWSC officials said field agents will still come to residences to take physical meter readings to support the accuracy of the bill.
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