Uganda’s pension fund, the National Social Security Fund (NSSF) has introduced a new smart card that will not only improve customer experience and loyalty, but is also expected to ease work for the fund’s staff. These cards are physically similar to the bank credit or debit VISA card will be incorporated with similar chip and pin technology to allow pensioners access their funds and customers get more information from any Interswitch ATMs and mobile platforms.
The cards were launched last evening at an NSSF ceremony marking 30 years in existence at Serena hotel with the chief guest the President of Uganda, Gen Yoweri Museveni who was also in full attendance. The NSSF Smart cards will come with new technology that the fund hopes to adopt to reduce errors. Speaking at the occasion the President urged the pension fund to invest the workers monies in several areas like the energy sector for example electricity, citing examples like the Karuma dam. He also urged NSSF to help people in the diaspora who want to build houses in Uganda and don’t trust their own relatives to do this for them. He also said he will not liberalize the pension sector anytime soon as no one has convinced him that it is necessary to privatize this sector in Uganda.
Speaking at a dinner, the NSSF Managing Director, said: “As we celebrate our 30 year milestone, we have launched the NSSF Smart Card which we believe will go a long way in enabling us serve our customers better. With the new smart card, customers can utilize different service channels and support our vision of being the Social Security Provider of Choice in an open and competitive environment. Members will be able to directly monitor their contributions, log benefit claims, hold member health records and access personal loans from financial institutions, among other benefits.”
“The card gives us a platform for launching exciting new products. The card will be used for secure identity, access and payment applications and will provide a unique way for NSSF members to access services from the Fund at their convenience. Information and applications on a card can be updated without having to re-register the member,” he added.
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