As a mobile money user, I have sent money to the wrong mobile number, and it was a huge amount of money. I am not alone, as most people have gone through the same fate. If you are lucky, the person you have sent the money to can reverse the money back. But what happens if you entered the wrong digit and the money goes to a complete stranger?
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There is no doubt the uncertainty about whether the funds can be retrieved causes needless anxiety. But luckily telecom companies have some solutions that could help. MTN Mobile Money Uganda is the forefront of giving solutions with Kola reverse.
With MTN Mobile Money’s reversal feature, you can now reverse any MoMo transaction as long as some conditions hold. For starters, it will only work if the money has not been withdrawn from the recipient’s account via a momo agent or if the recipient has a loan with the company via Momo advance. MoMoAdvance enables MTN MoMo customers to access advanced Mobile Money funds that they can use to complete their MoMo transactions and pay back later.
Previously, to reverse a transaction one had to call customer care or reach out to them via social media to help resolve the issue. Now, MTN Mobile Money users just have to dial *165*8*7# and you will be presented with a list f your last 3 transactions. Select the number that correlates with the transition you want to revert and that’s it.
Alternatively, you can dial *165*8# and select Option 7 to initiate a reversal for the transaction you want to reverse as shown above don’t forget that transaction charges will still apply.
