A protest was held by some boda drivers this week in front of the Taxify Kampala office. These drivers had heavily breached the Terms and Conditions by attempting to manipulate the bonus system upon which resulted in losing access to their accounts. In light of this, Taxify management had a meeting with a select number of drivers and partners on the Taxify platform and listened to their concerns and agreed to provide a workable solution to address specific concerns affecting the business.
This raises a lot of concerns on the safety and security of these transportation apps. According to Taxify, every time they have run price discount promotions, they have adjusted their commissions to favor the drivers. The taxi riding company has come out to to brag that their system is extremely sensitive and will easily and quickly highlight drivers who try to cheat the system or conduct any fraudulent activity. Price discounts are meant to increase the number of rides a driver makes in a day resulting in an increase in overall earnings. Drivers spend more time working and less time parking at a stage waiting for passengers.
In a press release, the safe boda said, “We have received feedback from drivers on numerous occasions and have continuously made decisions based on this feedback. Many Ugandans have been able to create employment opportunities for themselves and others through the Taxify platform.”
After this strike, Taxify has learnt some lessons and wants to be more committed and treat its driver-partners with respect and has an open door policy and drivers have been given more access to report their grievances they may have. Are you using taxify? Leave us a comment below.
