Equity Bank Uganda has transformed the banking experience for millions of Ugandans through its mobile banking services, primarily offered via the Equity Mobile app and the *247# USSD code. These platforms allow customers to manage their finances conveniently, from checking balances to transferring money and paying bills.
For tech-savvy Ugandans and those new to digital banking, this guide explains how to access and use Equity Bank’s mobile banking services, highlighting their features, setup process, and user experience.
Accessing Equity Bank’s mobile banking services
To start using Equity Bank’s mobile banking, you need an active Equity Bank account. If you don’t have one, visit any Equity Bank branch in Uganda with your national ID to open an account. Once your account is set up, you can access mobile banking through two primary channels: the Equity Mobile app or the *247# USSD service.
Equity Mobile App Setup
- Download the App: Available on Google Play Store and Apple App Store, the Equity Mobile app supports Android and iOS devices. Search for “Equity Mobile” and download the latest version to ensure optimal performance.
- Open the app, select “Create Profile,” and enter your Equity Bank account number and national ID details. You’ll receive a one-time PIN (OTP) via SMS to verify your identity. If you encounter issues, such as the app not recognizing your account, contact Equity’s customer service. Some users have reported OTP delays, so ensure your registered phone number is active.
- After registration, log in using a PIN, fingerprint, or facial recognition for quick access. The app supports multiple languages, including English and Swahili, making it accessible for diverse Ugandan users.
USSD Code (*247#) Setup
- Dial *247# using the phone number linked to your Equity Bank account. No internet connection is required, making this ideal for users with basic phones or in areas with limited connectivity.
- Follow the prompts to register by entering your national ID number and setting a mobile banking PIN. Ensure you keep this PIN secure to prevent unauthorized access.
Using Equity Bank’s mobile banking services
Once set up, both the app and USSD platforms offer a range of features tailored to Uganda’s digital economy.
- Check Balances and Transactions: View your account balance and transaction history instantly. The app provides a detailed dashboard, while USSD offers a text-based summary.
- Money Transfers: Send money to other Equity accounts, banks, or mobile money platforms like MTN Mobile Money or Airtel Money. The app supports international transfers, while USSD is limited to local transactions.
- Bill Payments: Pay utility bills, such as UMEME electricity or National Water, directly through the app or USSD.
- Airtime Purchase: Buy airtime for MTN, Airtel, or other networks directly from your account.
- Loan Management: Apply for and manage Eazzy Loans, with instant loan disbursement for eligible users.
- Card Management: Temporarily block a lost debit card via the app, enhancing security.
User experience and tips
The Equity Mobile app has improved significantly, with recent updates addressing past issues like crashes and slow loading. The app’s interface is intuitive, with a refreshed design and features like Dark Mode and a Forex Calculator. USSD is simpler but less feature-rich, ideal for quick transactions in rural areas with limited internet.
For the best experience, ensure your app is updated to the latest version, and use a reliable network for app-based transactions. Always verify recipient details before confirming transfers, and contact Equity’s support team for persistent issues.
