Tugende, a for-profit social enterprise established in 2012 in Uganda has launched its new client app specifically developed for the company’s clients across the East African region.
The new App provides clients with a single platform to streamline all of their business with Tugende, including tracking their accounts, resources for support when needed, and multiple feedback channels to ensure Tugende continues to deliver exceptional client satisfaction.
Clients are able to sign up and securely log in. They are offered a brief tutorial on the App’s content before moving to their account management page, with all key details on current and past products and services, including payment histories. All information updates in real-time so that clients spend less time visiting branches or calling account managers for basic queries.
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Customers will have a digital profile “card” where they can access and verify their account and Know Your Customer (KYC) information which includes relevant documents such as Driving Permit number, National ID number, PSV License, Insurance Policy number, and several others.
How to download and use the new Tugende Client App?
- First, you will need to have an Andriod enabled phone with an Android Operating System (Versions 7 and above). This shouldn’t be a big worry since most recent phones come with Andriod version higher than this.
- Head to Google Play Store and search for “Tugende” app. Download and install the app on your phone.
- Click on Sign Up and enter your full names and secret code(given by Tugende when you are securing any key income-generating assets).
- You will then receive an SMS on your registered phone number with the password to log in.
How will the app impact the Boda-Boda political economy?
The pandemic has drastically shaped how average people interact with tech and adoption of tech-based solutions has shot through the roofs. With rumors having it that KCCA would only allow Boda-Boda riders’ in the city only when they are under an umbrella of a tech-driven solution(ride-hailing app) like SafeBoda or Uber, the Tugende client app comes at an optimal moment for the company to display its digital muscles.
Not a ride-hailing platform, but the App brings Tugende’s existing internal digital platform and digital innovation strengths to clients directly for the first time. Digital tools are crucial to how the company serves its MSME users.
This app will set a new bar to the customers and the boda-boda political economy as a whole, as the company continues to grow it’s finance products and related services, the app will be the focal point to the company’s ecosystems. It will reach a point where you wouldn’t have to walk to Tugende’s office in case you want to acquire any income-generating project from them.
