Venro Healthcare is at the forefront of a healthcare revolution in Uganda, utilizing FinTech to democratize access to medical services. As part of the #40Days40FinTechs initiative, Venro Healthcare showcased its innovative approach on Day 18, highlighting how technology is reshaping the healthcare landscape.
Gone are the days when accessing healthcare meant a trip to a hospital. With the advent of telemedicine, patients can now receive medical consultations from the comfort of their homes. Telemedicine is defined as the remote delivery of healthcare services using telecommunications technology, and Venro Healthcare is leading this charge in Uganda.
Kenneth Ssonko, the Co-Founder of Venro Healthcare, shared insights into the company’s mission. “At Venro Healthcare, we offer telemedicine services. Our main aim is to make healthcare available, affordable, and accessible to everyone,” he states.
The company operates an online platform that allows patients to schedule appointments, after which healthcare professionals visit them at home or work to conduct consultations and physical examinations.
Venro Healthcare’s offerings extend beyond consultations. They provide bedside nursing for patients without caretakers and an online pharmacy for medicine delivery. “For controlled medicines, you must present a prescription,” Ssonko clarifies.
This comprehensive service model ensures that patients receive not only medical advice but also the necessary follow-up care and medications.
The company was founded in 2020 during the COVID-19 pandemic, a time when many patients struggled to access traditional healthcare facilities.
“We realized that patients couldn’t access hospitals yet healthcare providers were allowed to move. We have since served more than 1,000 patients and have gone on to establish a physical facility that supports our telemedicine services,” Ssonko explains.
Venro Healthcare has made accessing its services straightforward. Patients can use either the website or a mobile app to choose the services they need and select their preferred physician. Once an order is placed, the company assigns the appropriate professional to attend to the patient.
“When we receive this order, we go through it and automatically assign the right professional to attend to it,” Ssonko notes.
Payment is also simplified, with options including mobile money, merchant codes, bank deposits, or online banking. “All customers sign consent forms to confirm that they have allowed us to serve them and commit to paying the arising bill,” Ssonko adds, emphasizing the importance of transparency and consent in their operations.
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