Airtel Uganda Managing Director Manoj Murali recently spoke to the communication regulator’s blog UCC to answer some of the burning customer experience concerns. Mr. Manoj has over 20 years of work experience in the Telecom industry and served in different capacities across India, Sri Lanka, Seychelles, and the Channel Islands.
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How Airtel Uganda protect its customers from Fraud
Airtel’s plans are to ensure the safest and most secure platform, Mr. Manoj said, and this includes conducting customer sensitization and fraud awareness. “We encourage customers to take the following steps through sensitization campaigns in the media and on our communication platforms.”
- Protect your personal Identification Number (PIN) and One-time Passwords (OTP) and not share them with anyone.
- Report loss or theft of a phone or SIM card to the Police and contact us on 100 to have the SIM card blocked immediately.
- Ensure SIM cards are registered in your names, and never allow a SIM card registered in your names to be used by someone else.
- Dial *197# to check the SIM Cards registered in your name.
Transparency about cost and consumption rates of data
The Airtel Uganda MD told UCC that they provide the details of the cost and the volume dispensed to a customer at the time of purchasing. In addition, all data consumption is measured and tabulated through standard practices.
However, they do advise customers to take the following additional measures to manage their data consumption:
- Disable apps that run in the background unnecessarily when you are not using them
- Set a data limit to monitor your data usage
- Disable Auto sync of apps
- Turn off Auto-update for apps
- Set your phone to stop retrieving mail automatically
- Disable data when doing international roaming
- Check the quality of the videos while you are streaming. You can reduce the quality to consume less data
