In our recent review of Lycamobile’s internet data services, we received many comments from readers who thought our data speed tests were biased in favor of the telecom company. Users are saying that they are getting far fewer speeds less than 3 Mbps compared to the maximum 21 Mbps speeds we measured in our speed test review.
It should be noted that mobile networks are very unpredictable when it comes to performance and before you use Lycamobile’s services. Here are 5 important terms and conditions to take note of before you commit to purchasing that Lycamobile SIM card.
1. Varying Data Speeds
Your speeds may vary from another person and that is totally normal. This can be attributed to many factors including; Location, the mobile device being used, and signal strength among others. We advise you to contact Lycamobile to be certain that you have good coverage at your place and the right device before you make the purchasing decision.
2. SIM card usage policy
When you buy a Lycamobile SIM Card, you agree not to use it and the services that come with it and not to permit another person to use your SIM Card or the Services:
- Fraudulently or in connection with a criminal offense;
- For the purpose of making an unsolicited communication or storing and/ or communicating any material which is offensive, abusive, indecent, defamatory, obscene or menacing, a nuisance or a hoax, or which is a breach of privacy, an infringement of copyright, or is otherwise unlawful,
- Knowingly and deliberately cause annoyance, inconvenience or needless anxiety to another person,
- Making any offensive, abusive, indecent, defamatory, obscene or menacing call to any Customer Services Department representative,
- Transmitting a virus or other malicious software, use the Services in a manner that impairs the operation or security of the Network or may cause death, personal injury or damage to property,
- With equipment that is not approved for use with the Network, including, but not limited to, SIM-boxes and SIM-gateways, and
- to support calls to call forwarding services, onward calling services, or calls to telephone numbers that pay a revenue share or resell to others or commercially exploit their services.
- otherwise than in line with the conditions of this Agreement.
3. SIM Card Deactivation
If Lycamobile reasonably suspects that you have failed to comply with any of the provisions above in particular and of the Agreement in general Lycamobile shall have the right to suspend, partially or fully, your access to the Services and/ or terminate this Agreement without prior notice and with immediate effect.
If Lycamobile terminates this Agreement, for this reason, your SIM Card will be deactivated. If the SIM Card is deactivated, your specific telephone number will be reallocated to another Customer, you will not be able to access or use the Services, and you will not be entitled to a refund of any credit balance in your Account.
4. How Lycamobile handles personal data
Upon activation of a SIM Card, the purchase of a Top-Up Voucher or the use of the Top-Up Services, you may be required to register your Personal Data with Lycamobile, such as your name, address, date of birth, credit card or debit card details. If Lyca mobile determines that the Personal Data that you provide is false, Lycamobile shall have the right to suspend, partially or fully, your access to the Services and/ or terminate this Agreement without prior notice and with immediate effect.
5. Fair Usage policy for unlimited calls and data
If you use any Lycamobile bundle or plan that includes ‘unlimited’ calls or texts provided as part of the service, endeavor you don’t exceed the amount reasonably expected of a person using the service for personal purposes, the company reserves the right to: Restrict your service
According to its, detailed terms and conditions, Lycamobile reserves the right, in its absolute discretion (and without prior notice), to restrict or prevent access to certain websites and services over its Network, including Voice over Internet Protocol (‘VoIP’) services. When they decide to restrict or prevent access under this paragraph, you may receive a message stating that the website or service is “not available”.
