Samsung is in ruins yet again, this time caused by the much acclaimed Galaxy Fold. The last time the company struggled with device failure was in 2016 – a year that was destined to be their greatest – when the Note 7 rebelliously failed to cope with its battery power, causing explosions and resulting in a recall.
The brand would soon forget about the debacle, going on to release new flagships and regain the consumer trust it had long worked to achieve. It is this concrete confidence that prompted the launch of the Foldable phone early this year, with a hefty price tagged to it, though not as much as that of Huawei’s Mate X.
However, with the phone handed out to various media outlets for consumer review this mid April, there have been reports of a breaking screen within days of use. Many complaints came in regards the screen breaking and causing breaks in the functioning.
After one day of use… pic.twitter.com/VjDlJI45C9
— Steve Kovach (@stevekovach) April 17, 2019
There is a likelihood that the constant opening and closing of the phone’s hinge resulted in the screen joints loosening despite Samsung’s assurance that it had performed ‘rigorous tests on the Galaxy Fold’s display’, with a guarantee that it can “outlast 200,000 folds and unfolds.”
Samsung’s response
Samsung issued out a statement in regards to the screens breaking stating that the reviewers had attempted to peel off a protective plastic layer that was adhered to the screen itself.
A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.
Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.
Apparently, there is a wrap on top of the screen of the Galaxy Fold calling for user attention on the issue, and asking them not to peel off the protective layer. (Probably the reviewers were inquisitive and tried to find out what happens when you peel it off.)
YouTube reviewer, Marques Brownlee also made a similar call to other users asking them not to remove the layer like he had done only for the display to be ‘spazzed and blacked’.
We await for further details on the matter.
